tópico Re: Problem with Apple Watch Ultra Activation on VodafoneOne: NE113 Error na iOS

Problem with Apple Watch Ultra Activation on VodafoneOne: NE113 Error

bveit71 — Thu, 02 Nov 2023 14:11:23 GMT

Olá, eu tentei tudo. Reiniciar, reboot, atualizar o IOS, mas é impossível ativar a VodafoneOne no meu Apple Watch. Sempre aparece: ERRO NE113.

Estou usando um iPhone 13 Pro e um novo Apple Watch Ultra 2.

O que posso fazer?

Obrigado pela sua ajuda!

Re: Problem with Apple Watch Ultra Activation on VodafoneOne: NE113 Error

Rodolf_Vodafone — Thu, 02 Nov 2023 15:02:51 GMT

Olá @bveit71,

Agradecemos o seu contacto e lamentamos as dificuldades sentidas.

Para que possamos ajudar, envie-nos o seu número de telefone.

Obrigado,

Rodolf_Vodafone

Re: Problem with Apple Watch Ultra Activation on VodafoneOne: NE113 Error

bveit71 — Fri, 03 Nov 2023 14:36:25 GMT

Hello Rodolf,

when will we solve the problem?
Best regards!
Birger

Re: Problem with Apple Watch Ultra Activation on VodafoneOne: NE113 Error

Rodolf_Vodafone — Fri, 03 Nov 2023 17:45:26 GMT

Hello @bveit71,

We've replied to your private message via the forum. Please check your inbox.

Thank You,

Vodafone Portugal Team

Re: Problem with Apple Watch Ultra Activation on VodafoneOne: NE113 Error

bveit71 — Fri, 03 Nov 2023 18:17:50 GMT

That’s why I sm asking. There is no response yet.

Re: Problem with Apple Watch Ultra Activation on VodafoneOne: NE113 Error

Mayon_Vodafone — Fri, 03 Nov 2023 18:35:07 GMT

Hello @bveit71,

We answered your message in private yesterday, 2/11, at 15:44. Please check your forum inbox.

Thank you,

Mayon_Vodafone

Re: Problem with Apple Watch Ultra Activation on VodafoneOne: NE113 Error

bveit71 — Fri, 03 Nov 2023 18:43:06 GMT

and I sent you the requested code. have you not received it?

Re: Problem with Apple Watch Ultra Activation on VodafoneOne: NE113 Error

Mayon_Vodafone — Fri, 03 Nov 2023 18:45:43 GMT

Hello @bveit71,

Unfortunately we have not, could you send us another private message with that code please?

Thank you,

Mayon_Vodafone

Re: Problem with Apple Watch Ultra Activation on VodafoneOne: NE113 Error

bveit71 — Fri, 03 Nov 2023 18:48:15 GMT

Hello Mayon,

I just sent you the private message.

Re: Problem with Apple Watch Ultra Activation on VodafoneOne: NE113 Error

Mateus_Vodafone — Fri, 03 Nov 2023 19:41:01 GMT

Hello @bveit71,

We suggest checking your inbox, as we reply via private message.

Thank You

Mateus_Vodafone

Re: Problem with Apple Watch Ultra Activation on VodafoneOne: NE113 Error

bveit71 — Fri, 03 Nov 2023 20:14:30 GMT

*****

Re: Problem with Apple Watch Ultra Activation on VodafoneOne: NE113 Error

Prag_Vodafone — Fri, 03 Nov 2023 20:15:33 GMT

Olá @bveit71

Editámos a sua mensagem por conter dados que apenas devem ser partilhados via mensagem privada.
Agradecemos a validação do código.
Respondemos à sua mensagem privada.

Obrigado

Prag_Vodafone

Re: Problem with Apple Watch Ultra Activation on VodafoneOne: NE113 Error

bveit71 — Wed, 08 Nov 2023 11:10:25 GMT

Thank you for your quick help. After activating VoLTE my Apple Watch Ultra 2 works fine now, VodafoneOne is activated.

Re: Problem with Apple Watch Ultra Activation on VodafoneOne: NE113 Error

Susan_Vodafone — Wed, 08 Nov 2023 11:27:58 GMT

Hello @bveit71

We appreciate your positive feedback!

We're glad it now works.

We're always here to assist you.

We wish you a good day.

Thank you,

Susan_Vodafone