tópico Apple Watch - Mobile Plan stuck in "Waiting..." na iOS

Apple Watch - Mobile Plan stuck in "Waiting..."

nickustinov — Fri, 24 Nov 2023 11:20:04 GMT

Hello!

After resetting my Apple Watch Ultra 2 (Erase all content and settings and unpair) and then repairing it with my phone, the watch is trying to automatically install the Mobile plan at the setup phase (and there is no option to disable this).

It results in a mobile plan stuck in "Waiting...". It's also impossible to delete it – it shows an "Unable to Complete Mobile Plan Change" error.

I have rebooted my phone and watch and did a factory reset for the watch three times already – the same result. I've also tried to reset the watch without a Vodafone SIM card inserted into the phone – as soon as I inserted it automatically installed this mobile plan to the watch, and it's again stuck in "Waiting...".

Please help 🙂

Nick

Re: Apple Watch - Mobile Plan stuck in "Waiting..."

Susan_Vodafone — Fri, 24 Nov 2023 13:26:48 GMT

Hello @nickustinov

We are here to provide you with support.

Allow us to check in the system this issue regarding the activation of One Number.

To do this, we ask that you please send us a private message with your client data.

To send a private message, click on one of the moderators (these are users identified with "name_Vodafone") and choose "Enviar uma mensagem privada".

We eagerly await your message.

Thank you,
Susan_Vodafone

Re: Apple Watch - Mobile Plan stuck in "Waiting..."

Barb_Vodafone — Fri, 24 Nov 2023 18:21:48 GMT

Thank you for confirming the code.

To enable us to deal with this problem internally, please provide us with the following details:
- IMEI of the smartphone
- My Vodafone login e-mail

We are waiting for your confirmation.