tópico Re: I ordered an eSIM na Loja Online

I ordered an eSIM

Danman — Tue, 17 Feb 2026 18:16:32 GMT

6 days ago... 35 Euros and nothing to show for it. No response from support and having to spend money on shitty lyca network just to be able to have some connection... Shameful service! How is it possible?

Re: I ordered an eSIM

Prag_Vodafone — Tue, 17 Feb 2026 19:15:53 GMT

Hello @Danman

We are fully available to analyze and verify the status of your order. To do so, please contact one of the moderators via private message with:

Order number
Associated contact information
Associated tax identification number (NIF)
Associated email address

To send a private message, simply access the profile of one of the moderators (you can click on my name) and click on "Send a private message" (on the right in red). Moderators are identified by "Username_Vodafone".

Thank you
Prag_Vodafone

Re: I ordered an eSIM

Danman — Tue, 17 Feb 2026 21:10:01 GMT

Asked for help to get my eSIM and data, offered a refund instead, so I can wait another week for nothing? Maybe they don't want customers? Only way to get them to even respond seems to be through putting their issues for other customers to see. No disrespect towards representative. Just the company at large..