tópico Re: Quebra frequente de ligação na Pacotes

Quebra frequente de ligação

aalmada — Wed, 12 May 2021 10:29:03 GMT

A ligação já caiu 16 vezes nas últimas 24 horas. Com três pessoas a trabalhar e estudar remotamente, não é aceitável.
Junto envio um log das quebras nos últimos dias.

Muitas vezes os jogos ficam lentos ou perdem ligação, sem que apareça no log....

Internet connection log
General stats
Online for 0:13:13
Disconnects, 24h: 16
Availability, 24h: 99.87%
Disconnects, total: 53
Availability, total: 96.87%
View and export settings
Status format:  Human  System
Date format: 
DD.MM.YYYY H:mm:ss
 Quick load: Default US EU For export Formatting docs
Omit "Wi-Fi/Ethernet OK" status:  Yes  No
Log
Date and time	Status
12.05.2021 11:12:02	Online
12.05.2021 11:12:01	No internet connection
12.05.2021 11:12:01	No internet connection. Wi-Fi/Ethernet OK
12.05.2021 11:11:55	No internet connection
12.05.2021 11:11:32	Online
12.05.2021 11:11:31	No internet connection
12.05.2021 11:11:31	No internet connection. Wi-Fi/Ethernet OK
12.05.2021 11:11:25	No internet connection
12.05.2021 11:08:48	Online
12.05.2021 11:08:43	No internet connection
12.05.2021 11:08:40	Online
12.05.2021 11:08:39	No internet connection
12.05.2021 11:08:37	No internet connection. Wi-Fi/Ethernet OK
12.05.2021 11:08:33	No internet connection
12.05.2021 10:29:15	Online
12.05.2021 10:29:14	No internet connection
12.05.2021 10:29:13	No internet connection. Wi-Fi/Ethernet OK
12.05.2021 10:29:08	No internet connection
12.05.2021 10:27:05	Online
12.05.2021 10:26:58	No internet connection
12.05.2021 10:19:47	Online
12.05.2021 10:19:40	No internet connection
12.05.2021 10:18:57	Online
12.05.2021 10:18:56	No internet connection
12.05.2021 10:18:55	No internet connection. Wi-Fi/Ethernet OK
12.05.2021 10:18:51	No internet connection
12.05.2021 10:17:52	Online
12.05.2021 10:17:51	No internet connection
12.05.2021 10:17:49	No internet connection. Wi-Fi/Ethernet OK
12.05.2021 10:17:45	No internet connection
12.05.2021 10:14:53	Online
12.05.2021 10:14:46	No internet connection
12.05.2021 9:42:11	Online
12.05.2021 9:42:04	No internet connection
12.05.2021 7:57:17	Online
12.05.2021 7:57:10	No internet connection
12.05.2021 7:56:37	Online
12.05.2021 7:56:29	No internet connection
12.05.2021 7:56:28	Online
12.05.2021 7:56:25	No internet connection. Wi-Fi/Ethernet OK
12.05.2021 7:56:20	No internet connection
12.05.2021 7:54:38	Online
12.05.2021 7:54:37	No internet connection. Wi-Fi/Ethernet OK
12.05.2021 7:54:26	No internet connection
12.05.2021 7:54:25	Online
12.05.2021 7:54:22	No internet connection
11.05.2021 8:38:46	Online
11.05.2021 8:38:37	No internet connection
11.05.2021 8:38:37	Online
11.05.2021 8:38:32	No internet connection
10.05.2021 8:30:06	Online
10.05.2021 8:29:55	No internet connection
09.05.2021 21:36:25	Online
09.05.2021 21:36:25	No internet connection
09.05.2021 21:36:23	No internet connection. Wi-Fi/Ethernet OK
09.05.2021 21:36:16	No internet connection
09.05.2021 13:34:20	Online
09.05.2021 13:34:14	No internet connection
08.05.2021 22:13:55	Online
08.05.2021 22:13:48	No internet connection
08.05.2021 22:05:34	Online
08.05.2021 22:05:23	No internet connection
08.05.2021 16:19:35	Online
08.05.2021 16:19:24	No internet connection
08.05.2021 14:21:15	Online
08.05.2021 14:21:08	No internet connection
08.05.2021 14:19:37	Online
08.05.2021 14:19:26	No internet connection
07.05.2021 8:31:08	Online
07.05.2021 8:31:05	No internet connection
07.05.2021 8:31:03	Online
07.05.2021 8:30:59	No internet connection
06.05.2021 15:19:49	Online
06.05.2021 15:19:48	No internet connection. Wi-Fi/Ethernet OK
06.05.2021 8:33:27	Online
06.05.2021 8:33:26	No internet connection. Wi-Fi/Ethernet OK
06.05.2021 8:33:17	Online
06.05.2021 8:33:14	No internet connection
06.05.2021 8:33:12	Online
06.05.2021 8:33:07	No internet connection
05.05.2021 15:33:13	Online
05.05.2021 15:33:12	No internet connection
05.05.2021 15:33:12	No internet connection. Wi-Fi/Ethernet OK
05.05.2021 15:33:06	No internet connection
05.05.2021 13:47:59	Online
05.05.2021 13:47:58	No internet connection
05.05.2021 13:47:54	No internet connection. Wi-Fi/Ethernet OK
05.05.2021 13:47:48	No internet connection
05.05.2021 13:44:46	Online
05.05.2021 13:44:46	No internet connection
05.05.2021 13:44:45	No internet connection. Wi-Fi/Ethernet OK
05.05.2021 13:44:40	No internet connection
05.05.2021 13:42:58	Online
05.05.2021 13:42:51	No internet connection
05.05.2021 13:15:10	Online
05.05.2021 13:15:09	No internet connection
05.05.2021 13:15:09	No internet connection. Wi-Fi/Ethernet OK
05.05.2021 13:15:03	No internet connection
05.05.2021 8:24:53	Online
05.05.2021 8:24:45	No internet connection
05.05.2021 8:24:45	Online
05.05.2021 8:24:40	No internet connection
04.05.2021 21:48:19	Online
04.05.2021 21:48:16	No internet connection. Wi-Fi/Ethernet OK
04.05.2021 21:48:11	No internet connection
04.05.2021 21:47:36	Online
04.05.2021 21:47:35	No internet connection
04.05.2021 21:47:34	No internet connection. Wi-Fi/Ethernet OK
04.05.2021 21:47:30	No internet connection
04.05.2021 21:27:16	Online
04.05.2021 21:27:05	No internet connection
04.05.2021 18:57:49	Online
04.05.2021 18:57:42	No internet connection
04.05.2021 8:17:22	Online
04.05.2021 8:17:19	No internet connection
04.05.2021 8:17:17	Online
04.05.2021 8:17:13	No internet connection
03.05.2021 22:55:43	Online
03.05.2021 22:55:37	No internet connection
03.05.2021 22:55:35	Online
03.05.2021 22:55:29	No internet connection
03.05.2021 16:45:07	Online
03.05.2021 16:44:59	No internet connection
03.05.2021 8:52:07	Online
03.05.2021 8:51:56	No internet connection
02.05.2021 20:49:49	Online
02.05.2021 20:49:47	No internet connection. Wi-Fi/Ethernet OK
02.05.2021 20:49:47	No internet connection
02.05.2021 20:49:11	No internet connection. Wi-Fi/Ethernet OK
02.05.2021 20:49:03	No internet connection
01.05.2021 17:54:55	Online
01.05.2021 17:54:55	No internet connection. Wi-Fi/Ethernet OK
01.05.2021 17:54:53	No internet connection
01.05.2021 17:54:19	No internet connection. Wi-Fi/Ethernet OK
01.05.2021 17:54:10	No internet connection
30.04.2021 8:24:18	Online
30.04.2021 8:24:09	No internet connection
29.04.2021 21:26:17	No internet connection
27.04.2021 23:43:02	Online
27.04.2021 23:42:54	No internet connection
27.04.2021 17:33:41	Online

Re: Quebra frequente de ligação

Rute_Vodafone — Wed, 12 May 2021 11:31:29 GMT

Olá @aalmada,

Sugerimos que reinicie os equipamentos de forma a verificar se a dificuldade é ultrapassada. Caso não seja, torna-se necessário o contacto para o suporte técnico.

Poderá através do My Vodafone aceder à opção do Suporte Técnico, para que seja possível o contacto gratuito, caso seja um número móvel Vodafone.

Não sendo possível o contacto pela App, será necessário contactar a linha de Apoio Técnico 16913.

Obrigada,
Rute_Vodafone

Re: Quebra frequente de ligação

aalmada — Fri, 21 May 2021 08:48:02 GMT

23 quebras de ligação na últimas 24 horas...

Internet connection log
General stats
Online for 0:12:38
Disconnects, 24h: 23
Availability, 24h: 99.87%
Disconnects, total: 111
Availability, total: 98.03%
Log
Date and time Status
21.05.2021 9:34:28 Online
21.05.2021 9:34:20 No internet connection
21.05.2021 9:33:41 Online
21.05.2021 9:33:33 No internet connection
21.05.2021 9:31:53 Online
21.05.2021 9:31:50 No internet connection. Wi-Fi/Ethernet OK
21.05.2021 9:31:16 Online
21.05.2021 9:31:13 No internet connection
21.05.2021 9:30:29 Online
21.05.2021 9:30:21 No internet connection
21.05.2021 9:30:20 No internet connection. Wi-Fi/Ethernet OK
21.05.2021 9:30:12 Online
21.05.2021 9:30:01 No internet connection
21.05.2021 9:29:33 Online
21.05.2021 9:29:31 No internet connection
21.05.2021 9:29:07 Online
21.05.2021 9:29:03 No internet connection
21.05.2021 9:28:46 Online
21.05.2021 9:28:38 No internet connection
21.05.2021 9:27:50 Online
21.05.2021 9:27:47 No internet connection. Wi-Fi/Ethernet OK
21.05.2021 9:27:40 Online
21.05.2021 9:27:32 No internet connectionDate and time Status
21.05.2021 9:27:32 No internet connection. Wi-Fi/Ethernet OK
21.05.2021 9:27:22 Online
21.05.2021 9:27:21 No internet connection
21.05.2021 9:27:20 No internet connection. Wi-Fi/Ethernet OK
21.05.2021 9:26:00 Online
21.05.2021 9:25:56 No internet connection. Wi-Fi/Ethernet OK
21.05.2021 9:25:52 No internet connection
21.05.2021 9:25:45 Online
21.05.2021 9:25:44 No internet connection
21.05.2021 9:25:44 No internet connection. Wi-Fi/Ethernet OK
21.05.2021 9:25:14 Online
21.05.2021 9:25:10 No internet connection
21.05.2021 9:23:51 Online
21.05.2021 9:23:51 No internet connection
21.05.2021 9:23:50 No internet connection. Wi-Fi/Ethernet OK
21.05.2021 9:23:42 Online
21.05.2021 9:23:37 No internet connection
21.05.2021 9:23:02 Online
21.05.2021 9:22:59 No internet connection
21.05.2021 9:22:59 No internet connection. Wi-Fi/Ethernet OK
21.05.2021 9:21:51 Online
21.05.2021 9:21:51 No internet connection
21.05.2021 9:21:50 No internet connection. Wi-Fi/Ethernet OK
21.05.2021 9:21:08 Online
21.05.2021 9:21:04 No internet connection
21.05.2021 9:20:07 Online
21.05.2021 9:20:06 No internet connection
21.05.2021 7:50:52 Online
21.05.2021 7:50:45 No internet connection
20.05.2021 10:43:10 Online
20.05.2021 10:43:03 No internet connection
20.05.2021 8:19:49 Online
20.05.2021 8:19:46 No internet connection
20.05.2021 8:19:43 No internet connection. Wi-Fi/Ethernet OKDate and time Status
20.05.2021 0:50:45 Online
20.05.2021 0:50:42 No internet connection
19.05.2021 15:43:18 Online
19.05.2021 15:43:09 No internet connection
19.05.2021 14:44:05 Online
19.05.2021 14:44:03 No internet connection
19.05.2021 14:44:01 No internet connection. Wi-Fi/Ethernet OK
19.05.2021 12:49:14 Online
19.05.2021 12:49:12 No internet connection
18.05.2021 23:42:49 Online
18.05.2021 23:42:48 No internet connection
18.05.2021 23:42:47 No internet connection. Wi-Fi/Ethernet OK
18.05.2021 17:07:25 Online
18.05.2021 17:07:20 No internet connection
18.05.2021 17:06:18 Online
18.05.2021 17:06:16 No internet connection
18.05.2021 8:06:27 Online
18.05.2021 8:06:25 No internet connection. Wi-Fi/Ethernet OK
18.05.2021 8:06:10 No internet connection
17.05.2021 9:40:20 Online
17.05.2021 9:40:10 No internet connection. Wi-Fi/Ethernet OK
17.05.2021 9:40:03 No internet connection
14.05.2021 8:52:46 Online
14.05.2021 8:52:39 No internet connection
14.05.2021 8:33:17 Online
14.05.2021 8:33:09 No internet connection
13.05.2021 14:13:53 Online
13.05.2021 14:13:47 No internet connection
13.05.2021 13:46:10 Online
13.05.2021 13:46:03 No internet connection
13.05.2021 13:45:46 Online
13.05.2021 13:45:45 No internet connection
13.05.2021 13:45:44 No internet connection. Wi-Fi/Ethernet OK
13.05.2021 13:45:39 No internet connectionDate and time Status
13.05.2021 13:45:36 Online
13.05.2021 13:45:35 No internet connection. Wi-Fi/Ethernet OK
13.05.2021 13:45:29 No internet connection
13.05.2021 13:45:09 Online
13.05.2021 13:45:05 No internet connection
13.05.2021 13:45:05 No internet connection. Wi-Fi/Ethernet OK
13.05.2021 13:44:59 No internet connection
13.05.2021 13:43:39 Online
13.05.2021 13:43:32 No internet connection
13.05.2021 13:24:32 Online
13.05.2021 13:24:27 No internet connection
13.05.2021 13:24:26 No internet connection. Wi-Fi/Ethernet OK
13.05.2021 13:24:22 No internet connection
13.05.2021 13:13:07 Online
13.05.2021 13:13:00 No internet connection
13.05.2021 13:12:57 Online
13.05.2021 13:12:50 No internet connection
13.05.2021 8:39:20 Online
13.05.2021 8:39:19 No internet connection
13.05.2021 8:39:18 No internet connection. Wi-Fi/Ethernet OK
13.05.2021 8:39:13 No internet connection
13.05.2021 8:28:37 Online
13.05.2021 8:28:33 No internet connection
13.05.2021 8:28:33 No internet connection. Wi-Fi/Ethernet OK
13.05.2021 8:28:27 No internet connection
13.05.2021 8:27:45 Online
13.05.2021 8:27:45 No internet connection
13.05.2021 8:27:45 No internet connection. Wi-Fi/Ethernet OK
13.05.2021 8:27:39 No internet connection
13.05.2021 8:27:30 Online
13.05.2021 8:27:23 No internet connection
13.05.2021 8:26:37 Online
13.05.2021 8:26:30 No internet connection
12.05.2021 18:12:50 OnlineDate and time Status
12.05.2021 18:12:49 No internet connection
12.05.2021 18:12:49 No internet connection. Wi-Fi/Ethernet OK
12.05.2021 18:12:43 No internet connection
12.05.2021 18:09:14 Online
12.05.2021 18:09:14 No internet connection
12.05.2021 18:09:13 No internet connection. Wi-Fi/Ethernet OK
12.05.2021 18:09:08 No internet connection
12.05.2021 17:14:26 Online
12.05.2021 17:14:25 No internet connection
12.05.2021 17:14:25 No internet connection. Wi-Fi/Ethernet OK
12.05.2021 17:14:19 No internet connection
12.05.2021 16:58:38 Online
12.05.2021 16:58:31 No internet connection
12.05.2021 16:56:34 Online
12.05.2021 16:56:28 No internet connection
12.05.2021 14:42:38 Online
12.05.2021 14:42:38 No internet connection
12.05.2021 14:42:37 No internet connection. Wi-Fi/Ethernet OK
12.05.2021 14:42:32 No internet connection
12.05.2021 14:30:31 Online
12.05.2021 14:30:31 No internet connection. Wi-Fi/Ethernet OK
12.05.2021 12:49:08 Online
12.05.2021 12:49:01 No internet connection
12.05.2021 12:48:36 Online
12.05.2021 12:48:35 No internet connection
12.05.2021 12:48:34 No internet connection. Wi-Fi/Ethernet OK
12.05.2021 12:48:29 No internet connection
12.05.2021 11:12:02 Online
12.05.2021 11:12:01 No internet connection
12.05.2021 11:12:01 No internet connection. Wi-Fi/Ethernet OK
12.05.2021 11:11:55 No internet connection
12.05.2021 11:11:32 Online
12.05.2021 11:11:31 No internet connection
12.05.2021 11:11:31 No internet connection. Wi-Fi/Ethernet OKDate and time Status
12.05.2021 11:11:25 No internet connection
12.05.2021 11:08:48 Online
12.05.2021 11:08:43 No internet connection
12.05.2021 11:08:40 Online
12.05.2021 11:08:39 No internet connection
12.05.2021 11:08:37 No internet connection. Wi-Fi/Ethernet OK
12.05.2021 11:08:33 No internet connection
12.05.2021 10:29:15 Online
12.05.2021 10:29:14 No internet connection
12.05.2021 10:29:13 No internet connection. Wi-Fi/Ethernet OK
12.05.2021 10:29:08 No internet connection
12.05.2021 10:27:05 Online
12.05.2021 10:26:58 No internet connection
12.05.2021 10:19:47 Online
12.05.2021 10:19:40 No internet connection
12.05.2021 10:18:57 Online
12.05.2021 10:18:56 No internet connection
12.05.2021 10:18:55 No internet connection. Wi-Fi/Ethernet OK
12.05.2021 10:18:51 No internet connection
12.05.2021 10:17:52 Online
12.05.2021 10:17:51 No internet connection
12.05.2021 10:17:49 No internet connection. Wi-Fi/Ethernet OK
12.05.2021 10:17:45 No internet connection
12.05.2021 10:14:53 Online
12.05.2021 10:14:46 No internet connection
12.05.2021 9:42:11 Online
12.05.2021 9:42:04 No internet connection
12.05.2021 7:57:17 Online
12.05.2021 7:57:10 No internet connection
12.05.2021 7:56:37 Online
12.05.2021 7:56:29 No internet connection
12.05.2021 7:56:28 Online
12.05.2021 7:56:25 No internet connection. Wi-Fi/Ethernet OK
12.05.2021 7:56:20 No internet connectionDate and time Status
12.05.2021 7:54:38 Online
12.05.2021 7:54:37 No internet connection. Wi-Fi/Ethernet OK
12.05.2021 7:54:26 No internet connection
12.05.2021 7:54:25 Online
12.05.2021 7:54:22 No internet connection
11.05.2021 8:38:46 Online
11.05.2021 8:38:37 No internet connection
11.05.2021 8:38:37 Online
11.05.2021 8:38:32 No internet connection
10.05.2021 8:30:06 Online
10.05.2021 8:29:55 No internet connection
09.05.2021 21:36:25 Online
09.05.2021 21:36:25 No internet connection
09.05.2021 21:36:23 No internet connection. Wi-Fi/Ethernet OK
09.05.2021 21:36:16 No internet connection
09.05.2021 13:34:20 Online
09.05.2021 13:34:14 No internet connection
08.05.2021 22:13:55 Online
08.05.2021 22:13:48 No internet connection
08.05.2021 22:05:34 Online
08.05.2021 22:05:23 No internet connection
08.05.2021 16:19:35 Online
08.05.2021 16:19:24 No internet connection
08.05.2021 14:21:15 Online
08.05.2021 14:21:08 No internet connection
08.05.2021 14:19:37 Online
08.05.2021 14:19:26 No internet connection
07.05.2021 8:31:08 Online
07.05.2021 8:31:05 No internet connection
07.05.2021 8:31:03 Online
07.05.2021 8:30:59 No internet connection
06.05.2021 15:19:49 Online
06.05.2021 15:19:48 No internet connection. Wi-Fi/Ethernet OK
06.05.2021 8:33:27 OnlineDate and time Status
06.05.2021 8:33:26 No internet connection. Wi-Fi/Ethernet OK
06.05.2021 8:33:17 Online
06.05.2021 8:33:14 No internet connection
06.05.2021 8:33:12 Online
06.05.2021 8:33:07 No internet connection
05.05.2021 15:33:13 Online
05.05.2021 15:33:12 No internet connection
05.05.2021 15:33:12 No internet connection. Wi-Fi/Ethernet OK
05.05.2021 15:33:06 No internet connection
05.05.2021 13:47:59 Online
05.05.2021 13:47:58 No internet connection
05.05.2021 13:47:54 No internet connection. Wi-Fi/Ethernet OK
05.05.2021 13:47:48 No internet connection
05.05.2021 13:44:46 Online
05.05.2021 13:44:46 No internet connection
05.05.2021 13:44:45 No internet connection. Wi-Fi/Ethernet OK
05.05.2021 13:44:40 No internet connection
05.05.2021 13:42:58 Online
05.05.2021 13:42:51 No internet connection
05.05.2021 13:15:10 Online
05.05.2021 13:15:09 No internet connection
05.05.2021 13:15:09 No internet connection. Wi-Fi/Ethernet OK
05.05.2021 13:15:03 No internet connection
05.05.2021 8:24:53 Online
05.05.2021 8:24:45 No internet connection
05.05.2021 8:24:45 Online
05.05.2021 8:24:40 No internet connection
04.05.2021 21:48:19 Online
04.05.2021 21:48:16 No internet connection. Wi-Fi/Ethernet OK
04.05.2021 21:48:11 No internet connection
04.05.2021 21:47:36 Online
04.05.2021 21:47:35 No internet connection
04.05.2021 21:47:34 No internet connection. Wi-Fi/Ethernet OK
04.05.2021 21:47:30 No internet connectionDate and time Status
04.05.2021 21:27:16 Online
04.05.2021 21:27:05 No internet connection
04.05.2021 18:57:49 Online
04.05.2021 18:57:42 No internet connection
04.05.2021 8:17:22 Online
04.05.2021 8:17:19 No internet connection
04.05.2021 8:17:17 Online
04.05.2021 8:17:13 No internet connection
03.05.2021 22:55:43 Online
03.05.2021 22:55:37 No internet connection
03.05.2021 22:55:35 Online
03.05.2021 22:55:29 No internet connection
03.05.2021 16:45:07 Online
03.05.2021 16:44:59 No internet connection
03.05.2021 8:52:07 Online
03.05.2021 8:51:56 No internet connection
02.05.2021 20:49:49 Online
02.05.2021 20:49:47 No internet connection. Wi-Fi/Ethernet OK
02.05.2021 20:49:47 No internet connection
02.05.2021 20:49:11 No internet connection. Wi-Fi/Ethernet OK
02.05.2021 20:49:03 No internet connection
01.05.2021 17:54:55 Online
01.05.2021 17:54:55 No internet connection. Wi-Fi/Ethernet OK
01.05.2021 17:54:53 No internet connection
01.05.2021 17:54:19 No internet connection. Wi-Fi/Ethernet OK
01.05.2021 17:54:10 No internet connection
30.04.2021 8:24:18 Online
30.04.2021 8:24:09 No internet connection
29.04.2021 21:26:17 No internet connection
27.04.2021 23:43:02 Online
27.04.2021 23:42:54 No internet connection
27.04.2021 17:33:41 Online
Generated on 05/21/2021 9:47:07 AM by Internet Connection Monitor for Chrome: https://bit.ly/icmchrom

Re: Quebra frequente de ligação

Rute_Vodafone — Fri, 21 May 2021 09:36:20 GMT

Olá @aalmada,

Sugerimos o contacto com o nosso departamento de Suporte Técnico, de forma a serem efetuados os devidos testes para resolução em chamada.

Obrigada,

Rute_Vodafone