tópico Re: TV Box no longer working na Pacotes

TV Box no longer working

markjdietrich — Sat, 04 Nov 2023 15:01:01 GMT

Boa Tarde!

First, my apologies for messaging in English. I am new to Portugal.

Vodafone installed internet and TV on October 31. Starting yesterday November 4, the TV Box no longer provided access to TV channels -- always giving Error code E212.

How can this be fixed?

Thank you in advance!

Re: TV Box no longer working

Jvitor_Vodafone — Sat, 04 Nov 2023 15:21:45 GMT

Hi @markjdietrich,

We appreciate your contact and we are here to help.

To do this, we ask that you provide us with your customer details, via private message, please.

To send a private message, please select one of our team moderators (these users are identified by the format "name_Vodafone"). Then choose the "Send a private message" option to start a confidential conversation.

Thanks,
Jvitor_Vodafone

Re: TV Box no longer working

markjdietrich — Mon, 06 Nov 2023 16:56:23 GMT

Hi Jvitor! I sent a message to you via private message a few days ago, but I have not heard back.

Let me know -- it is frustrating not being able to use Vodafone TV.

Feel free to call my PT number XXX-XXX-XXX

Re: TV Box no longer working

Mayon_Vodafone — Mon, 06 Nov 2023 17:02:14 GMT

Hello @markjdietrich,

We have edited your comment in order to hide your personal information.

We have answered your message in private on Satuday, can you check your inbox please?

Thank you,

Mayon_Vodafone

Re: TV Box no longer working

markjdietrich — Mon, 06 Nov 2023 17:05:30 GMT

OK, I did not get the message on Saturday. Can we try again?

Re: TV Box no longer working

Mayon_Vodafone — Mon, 06 Nov 2023 17:15:10 GMT

Hello @markjdietrich,

I just answered your new private message.

Thank you.

Mayon_Vodafone

Re: TV Box no longer working

markjdietrich — Fri, 10 Nov 2023 07:51:08 GMT

I replied privately and got no response. Please get in touch.

Thanks!

Re: TV Box no longer working

Susan_Vodafone — Fri, 10 Nov 2023 10:12:49 GMT

Hello @markjdietrich

We've replied to your private message on the 6th of november (monday) at 17:14 hours.

Could you please check our answer?

Thank you so much.

Thank you,

Susan_Vodafone

Re: TV Box no longer working

markjdietrich — Sat, 11 Nov 2023 11:35:10 GMT

Susan,

I did not get this message. I am monitoring the public and private messages almost every day -- last messages were from me last week. No private messages from you, Mayon, or Bruno, since then -- aside from the message above.

I hope to hear from you soon!

Mark

Re: TV Box no longer working

Mayon_Vodafone — Sat, 11 Nov 2023 11:53:38 GMT

Hey @markjdietrich,

We are so sorry for these difficulties.

Unfortunately, we don't have your private messages in our systems, and are unable to start a new private conversation. Could you send us another private message so that we can help you with this issue?

Thanks,

Mayon_Vodafone

Re: TV Box no longer working

markjdietrich — Sat, 11 Nov 2023 11:59:25 GMT

I think I just sent a private message to you "Mayon..."

Let me know if it came through. This messaging system is confusing for me!

Mark

Re: TV Box no longer working

Mayon_Vodafone — Sat, 11 Nov 2023 12:03:26 GMT

It did come through!

I just answered it aswell.

Thank you,

Mayon_Vodafone