https://forum.vodafone.pt/t5/P%C3%B3s-pagos/Misleading-information-mobile-phone-tariff/m-p/436098#M3948 <P>Today, I signed a Vodafone postpaid contract without being informed that the maximum internet speed was capped at 10 Mbps.</P><P>The agent explained other features like internet allowance, calling minutes, and roaming, I checked with the agent whether the speed was 5G and they confirmed it. The terms were written in Portuguese, which I didn’t understand, so I relied on the agent’s words.</P><P>It’s only been a few hours since I signed, and I find the internet speed inadequate. Can someone explain if there’s a remedy available under EU consumer law for canceling the contract?</P> Tue, 09 Jul 2024 20:00:43 GMT vcumar 2024-07-09T20:00:43Z https://forum.vodafone.pt/t5/P%C3%B3s-pagos/Misleading-information-mobile-phone-tariff/m-p/436098#M3948 <P>Today, I signed a Vodafone postpaid contract without being informed that the maximum internet speed was capped at 10 Mbps.</P><P>The agent explained other features like internet allowance, calling minutes, and roaming, I checked with the agent whether the speed was 5G and they confirmed it. The terms were written in Portuguese, which I didn’t understand, so I relied on the agent’s words.</P><P>It’s only been a few hours since I signed, and I find the internet speed inadequate. Can someone explain if there’s a remedy available under EU consumer law for canceling the contract?</P> Tue, 09 Jul 2024 20:00:43 GMT https://forum.vodafone.pt/t5/P%C3%B3s-pagos/Misleading-information-mobile-phone-tariff/m-p/436098#M3948 vcumar 2024-07-09T20:00:43Z https://forum.vodafone.pt/t5/P%C3%B3s-pagos/Misleading-information-mobile-phone-tariff/m-p/436107#M3949 <P>Olá <a href="https://forum.vodafone.pt/t5/user/viewprofilepage/user-id/170812">@vcumar</a>,<BR />Lamentamos a sua insatisfação com a velocidade de internet do seu serviço. <span class="lia-unicode-emoji" title=":rosto_pensativo:">😔</span></P> <P>&nbsp;</P> <P>Para podermos analisar e verificar esta situação, pode informar os seus dados de Cliente Vodafone, por mensagem privada, por favor?</P> <P>&nbsp;</P> <P>Enviar uma mensagem privada é simples; basta aceder ao perfil de um dos moderadores (pode clicar no meu nome) e clicar em "Enviar uma mensagem privada" (lado direito a encarnado). Os moderadores estão identificados por "Username_Vodafone".</P> <P>&nbsp;</P> <P>Obrigada,<BR />Rosa_Vodafone</P> Wed, 10 Jul 2024 00:36:10 GMT https://forum.vodafone.pt/t5/P%C3%B3s-pagos/Misleading-information-mobile-phone-tariff/m-p/436107#M3949 Rosa_Vodafone 2024-07-10T00:36:10Z