tópico Did not receive QR code for eSIM na Pré-pagos

Did not receive QR code for eSIM

Jearly — Thu, 22 Aug 2024 11:46:55 GMT

Like many others on here, I purchased the Portugal and Europe eSIM last night in preparation for my trip to Portugal today, but I did not receive the QR code or activation information. I did receive a confirmation email and have paid for this, but am unable to use it. Based on other messages here, it appears to take days to weeks to resolve this. I arrive in Portugal later today and will purchase an eSIM in person. I would like a refund for this please.

Re: Did not receive QR code for eSIM

Susan_Vodafone — Thu, 22 Aug 2024 12:43:24 GMT

Hello @Jearly

We're here to assist you.

Please allow us to check this issue with the eSIM purchase in our system.

To do this, please send us a private message with the order number.

To send a private message, click on one of the moderators (these are the users identified with "Vodafone_name") and choose "Enviar uma mensagem privada".

We look forward to receiving your message.

Thank you,
Susan_Vodafone