tópico Re: I would like to upgrade my internet package na Rede e Cobertura

I would like to upgrade my internet package

mcquiggd — Thu, 21 Feb 2019 22:42:56 GMT

Hi,

I am a an existing customer with TV / Net / Voz, and would like to upgrade to 1Gbps internet.

Unfortunately my Portuguese is not very good yet, so could someone please contact me, to discuss this in English...

I have already tried by telephone, several times, but no progress.

JoãoR_Vodafone — Thu, 21 Feb 2019 23:37:43 GMT

In order to help you, we suggest you call the number 16911.

There are assistents that can help you, in English.

Thank You

Vodafone Portugal Team

mcquiggd — Thu, 21 Feb 2019 23:43:04 GMT

Hi,

yes I have already tried that twice... there was no one available to speak English who could actually perform the upgrade....

mcquiggd — Mon, 25 Feb 2019 11:05:49 GMT

I was contacted by Vodafone, who arranged the upgrade without problem. Speed tests are 930Mbit / 212 Mbit.

Very happy, thanks.

Anónimo — Mon, 25 Feb 2019 11:11:26 GMT

Thanks for your feedback. Any situation please do not hesitate to contact us

Thank you,

Marta_Vodafone