tópico Re: Internet na Rede e Cobertura

Internet

i2604400 — Sun, 28 Apr 2024 19:55:09 GMT

Good evening! Please tell me why and on what basis 1.99 euros were debited from my account for the Internet when mobile data was disabled. I would like to clarify once again that the mobile data function has not been activated. Everything was turned off. Please return 1.99 euros to my account.

Re: Internet

Rodolf_Vodafone — Sun, 28 Apr 2024 21:05:12 GMT

Hello @i2604400,

Thank you for contacting us.

In order for us to analyse it, please send us your customer details by private message.

Thank you,

Rodolf_Vodafone

Re: Internet

i2604400 — Mon, 29 Apr 2024 09:54:57 GMT

Hello! Personal data:
911723793
Skorokhodova Irina
P.V.C.Code-9114863AAAA7

Re: Internet

BrunoF_Vodafone — Mon, 29 Apr 2024 11:21:21 GMT

Hello @i2604400

Thank you for sending your details.

We've edited your message to remove the confidential data.

This type of data should always be sent by private message.

For security and privacy reasons, we have sent you a validation code to follow up on your enquiry. Could you please check the number's messages and send us a private message with the code you received?

Thank you

Brunof_Vodafone

Re: Internet

i2604400 — Mon, 29 Apr 2024 11:24:31 GMT

435806

Re: Internet

Barb_Vodafone — Mon, 29 Apr 2024 11:42:40 GMT

Hello @i2604400,

Thank you for sending us the code, but please send it to us by private message.

To send a private message, click on one of the moderators (these are the users identified with ‘name_Vodafone’) and choose ‘Send a private message’.

Thank you for your understanding and we look forward to receiving the new code.

Thank you,
Barb_Vodafone