Need help changing my tariff to Vodafone Easy Go while abroad

natididi — Wed, 04 Nov 2026 15:27:24 GMT

Hi,
I am currently located abroad in Thailand and I am unable to make phone calls to your customer service number.
I would like to change my current tariff to Vodafone Easy Go (Pré-pago sem carregamentos obrigatórios) so I can keep my line active for receiving incoming SMS only, without monthly plan charges.
Could a moderator please contact me via private message so I can provide my phone number and account details to process the change?
Thank you!

Re: Need help changing my tariff to Vodafone Easy Go while abroad

Brunna_Vodafone — Wed, 04 Nov 2026 16:41:27 GMT

Hello, @natididi.
To change your rate plan, the service must be active. Therefore, if you have any overdue bills or top-ups, you’ll need to settle them first. Once the payment is processed by the system, the service should become active within about 1 hour.
Since you’re abroad, please also make sure you have roaming enabled so you can connect to a network available in the country where you are.
Once the service is active, you can change your rate plan through My Vodafone or through TOBi.

If you encounter any difficulties, please select my profile—or that of another moderator with the ID Name_Vodafone and choose the “Send private message” option, including your cell phone number so we can review the situation and assist you as best as possible.

Thank you,
Brunna_Vodafone

tópico Need help changing my tariff to Vodafone Easy Go while abroad na Roaming

Need help changing my tariff to Vodafone Easy Go while abroad

Re: Need help changing my tariff to Vodafone Easy Go while abroad