tópico Re: access to My Vodaphone without a phone connection na A Vodafone

access to My Vodaphone without a phone connection

philk — Fri, 07 Nov 2025 18:58:31 GMT

I failed 3 times with my Pin Code so the phone is blocked.

I need to access the Puk Code on the App or websyte.

I am trying to open my session on Vodaphone App, but they send me a confirmation code on my phone which is disconnected...

How can I access my account without using the sms send?

Re: access to My Vodaphone without a phone connection

Jvitor_Vodafone — Fri, 07 Nov 2025 19:59:58 GMT

Hello @philk,

You can check your PIN and PUK codes:

- My Vodafone - My number » Manage my number » Additional information.
- TOBi Chat — simply enter your mobile number and type "Find out PIN and PUK".
- You can also call 911 691 200, select option 2 (Other matters) and say "PIN or PUK" when prompted.

For any questions or additional information, please do not hesitate to contact us.

Thank you,
Jvitor_Vodafone

Re: access to My Vodaphone without a phone connection

philk — Fri, 07 Nov 2025 20:12:45 GMT

No this is not possible this way because an SMS has to be sent to me with a code to access my account and my phone is blocked (no SMS)!

Re: access to My Vodaphone without a phone connection

Brunna_Vodafone — Fri, 07 Nov 2025 20:32:32 GMT

To help you with your PUK and ensure the security of your data, click on my profile, select “Send private message,” and provide your tax ID number, Vodafone account number, or service number.
We await your information so we can continue to help you, @philk.
Thank you,
Brunna_Vodafone

Re: access to My Vodaphone without a phone connection

philk — Fri, 07 Nov 2025 20:45:52 GMT

But how can I open “my profile” without receiving the security confirmation number ?
Or is it this chat profile ?

Re: access to My Vodaphone without a phone connection

philk — Mon, 10 Nov 2025 09:29:35 GMT

Hello
Could you help?
Obrigado

Re: access to My Vodaphone without a phone connection

Flávia_Vodafone — Mon, 10 Nov 2025 10:29:09 GMT

Hello @philk,

Please check your private messages, where we have replied to your question.

Thank you,
Flávia_Vodafone

Re: access to My Vodaphone without a phone connection

philk — Mon, 10 Nov 2025 11:48:01 GMT

I have
Obrigado

Re: access to My Vodaphone without a phone connection

philk — Mon, 10 Nov 2025 13:12:07 GMT

Obrigado pela Ajuda