Menu Toggle

Bem-vindo ao Fórum Vodafone

Pré-pagos

Not possible to activate Esim and reach Vodafone.

osav
Novo Utilizador

Ola

I am new client of Vodafone, I ordered new eSIM card online, and supposed to call 800 919 840 to activate it. However, the numbers 800 919 840 and 800 919 889 are not reachable from other phone networks in Portugal and from a foregin phone. I get message   "The Vodafone customer you are trying to call is not available".  Tried for several days to no avail.

Please check your help line phone numbers!

Obrigado

 

Mostrar mais
7 RESPOSTAS 7
Marta_Vodafone
Moderador

Hello @osav,

 

 

Activation of eSim can only be done via telephone 800 919 840 or at one of our specific stores for that purpose. The contact can be made from any Portuguese service, if you are not able to reach the store.

 

 

Thank you,

Marta_Vodafone

Mostrar mais
osav
Novo Utilizador

I cannot call  800 919 840 from Portuguese phones: LycaMobile and MEO. Your line is blocked for incoming calls outside of Vodafone network, I hear message 'The Vodafone customer is not available". Please check for yourself.

Mostrar mais
BrunoF_Vodafone
Moderador

@osav

 

You can contact the 800 919 840 line through your Vodafone number with the physical card, in order to make the request to activate that number for eSIM.

 

If contact is not possible, it will be necessary to visit one of the stores indicated in the Marta_Vodafone post

 

Thank you

Brunof_Vodafone

Mostrar mais
osav
Novo Utilizador

Hello Bruno,

 

Do I understand right that Vodafone customer service phones 800 919 840 and 800 919 889 are availble only for existing Vodafone clients?

Why do you offer eSIM online for new clients, if it is not possible to activate it without visiting one of your dedicated offices (one in whole Algarve), or already having access to Vodafone physical SIM card ?

 

Your customer support line is not accessible from other phone networks for more than a week.  What a shame for a carrier that can't fix own phone numbers.

 

 

Mostrar mais
JoãoR_Vodafone
Moderador

Hi @osav

 

This is a replacement SIM CARD for your Vodafone number or a new SIM Card for a new number?

 

Thank You

JoãoR_Vodafone

Mostrar mais
osav
Novo Utilizador

This is a new eSIM card, I am trying to become Vodafone customer. 

Mostrar mais
Rodolf_Vodafone
Moderador

Olá @osav,

 

 

In that case, we suggest visiting a Vodafone store. We apologize for any inconvenience caused.

 

Thank You,

Rodolf_Vodafone

Mostrar mais