Hello, @evoslim,
Thank you for your message. We'll help you with your enquiry.
So that we can check the situation in the system, please send us a private message with your customer details.
To send, click on one of the moderators (these are the users identified with ‘name_Vodafone’) and choose ‘Send a private message’.
We look forward to hearing from you.
Thank you,
Flávia_Vodafone