I am new client of Vodafone, I ordered new eSIM card online, and supposed to call 800 919 840 to activate it. However, the numbers 800 919 840 and 800 919 889 are not reachable from other phone networks in Portugal and from a foregin phone. I get message "The Vodafone customer you are trying to call is not available". Tried for several days to no avail.
Please check your help line phone numbers!
I cannot call 800 919 840 from Portuguese phones: LycaMobile and MEO. Your line is blocked for incoming calls outside of Vodafone network, I hear message 'The Vodafone customer is not available". Please check for yourself.
You can contact the 800 919 840 line through your Vodafone number with the physical card, in order to make the request to activate that number for eSIM.
If contact is not possible, it will be necessary to visit one of the stores indicated in the Marta_Vodafone post
Do I understand right that Vodafone customer service phones 800 919 840 and 800 919 889 are availble only for existing Vodafone clients?
Why do you offer eSIM online for new clients, if it is not possible to activate it without visiting one of your dedicated offices (one in whole Algarve), or already having access to Vodafone physical SIM card ?
Your customer support line is not accessible from other phone networks for more than a week. What a shame for a carrier that can't fix own phone numbers.