How to return Wi-Fi equipment?

[unhappykoala]

Hello,

We have scheduled a pickup time but it's possible that we may not be at home... It's a bit late to reschedule. What other ways can we return the equipment? We're in Belem area of Lisbon.

[BrunoF_Vodafone]

Hello @unhappykoala 

Thank you for your message.

We can, however, create another appointment for a different day and time slot so that the courier can collect from your address.

To help us, please send us a private message with your Vodafone account number.

Thank you
Brunof_Vodafone

[unhappykoala]

private message sent. we want to move it earlier but seems not available. can we drop off at store?

[Mateus_Vodafone]

Hello @unhappykoala,

We will check internally the solutions available for returning the equipment.

We will follow up internally by private message.

Thank you,
Mateus_Vodafone