Recently, I moved to a new Vodafone plan including mobile, TV and Home Internet.
Previously I used only Vodafone mobile and it was fine.
However, the current experience is opposite.
Vodafone technician visited me last Saturday, didn't find a PDO box (which is expected to be present somewhere in the building) and started asking me where it's located. I don't have a clue because it's located somewhere inside my apartment and, in my opinion, Vodafone technician must know where exactly the Vodafone property is installed. In the end, he didn't find it and said that it needs more time resolve this issue.
Today, almost a week after previous visit, another Vodafone technician came and the story repeated.
He tried to search the PDO box didn't find it and left.
Nobody told me what will be the next action plan, when and how (and if) the issue will be resolved.
Apart of that, my Mobile Internet stopped working because previous contract ended and they cannot activate a new one until they connect a Home Internet.
Tried to contact the Vodafone support by phone several times. The engineers just say that they don't speak English and just hang the phone without trying to help me somehow, connect me to somebody who speaks English.
Honestly, such support is a shame for international company (like Vodafone).
I really like to escalate it to Vodafone management, because situation is becoming urgent and unacceptable.
