Postpaid bill issue

[Nadhivadanam]

I would like to express my dissatisfaction with the recent experience I had when trying to activate an additional one-month data package during my trip to Europe in July. We have a shared plan for two postpaid lines, and when I contacted customer service to activate the additional package, I specifically requested that it be for a one-month duration.

However, instead of activating the temporary package I requested, the customer service representative upgraded our full plan without informing me. I was not notified of this change and as a result, I am paying almost double the amount of my original plan, resulting in a significant and unexpected increase in costs.

When I contacted customer service again and visited the store to resolve this issue, I was told that there is an option to upgrade but no option to downgrade the plan. This is extremely disappointing as I feel like I am being forced to pay for a contract that I did not request or authorize.

In light of this, I kindly request the following actions:

1. Revert the plan to the original at no additional cost.
2. Refund of the amount overcharged due to this unsolicited upgrade.

I trust that you will consider this case fairly and provide a prompt solution. I will await your response and hope that this matter will be resolved without further delay.

Thank you for your understanding and assistance.

[Brunna_Vodafone]

Hello, @Nadhivadanam, good morning.

We noticed that you have already sent the same question by private message and it has already been dealt with. We would like to clarify that the change to your tariff was authorized by the account holder and that the extra charges are for roaming outside the EEA, not included in your contracted package. Please check your private messages.

We are happy to answer any further questions you may have.

Thank you,
Brunna_Vodafone

[Nadhivadanam]

You have just shared the details have not resolved the solution, i also stated clearly that your Colleague has told us that the data package would be activated only for a month, but they never informed us about the Upgradation of the package. Why should i pay for other mistake. Kindly Clarify this, if the concern person could not explain the details in english, he should have routed us to different person who can communicate clearly.

[Rodolf_Vodafone]

Hello @Nadhivadanam

We understand and regret your dissatisfaction, however, the contractual conditions have been provided and these have been accepted by the subscription holder.

In order for us to deal with the situation internally, please send us the new validation code that we sent to your telephone number by private message.

Thank You,

Rodolf_Vodafone