Worst Vodafone internet connectivity, even with the premium package!!

[SkylarkG]

I've been using a Vodafone Portugal internet plan called 'Red Infinity Giga' for less than a year. It’s supposed to deliver 1 Gbps, but my phone barely hits 50 Mbps. Worse, I can hardly make WhatsApp calls when I'm in the underground metro. Honestly, I feel like Vodafone has deceived me by selling a product that doesn’t live up to its so-called premium quality!!!

[Prag_Vodafone]

Hello @SkylarkG 

We apologize for the difficulties you are experiencing with our mobile network service.

We are fully available to analyze and help with the issue.
To do this, we ask that you contact one of the moderators via private message with the Vodafone telephone number and full address with postcode.

To send a private message, simply access the profile of one of the moderators (you can click on my name) and click on "Send a private message" (right side in red). Moderators are identified by "Username_Vodafone".

Thanks

Prag_Vodafone

[SkylarkG]

Nothing has improved! 

[SkylarkG]

I'm sitting inside the train station in Santa Apolonia. I barely have gotten the speed to upload some important files to Mega cloud. What's wrong with Vodafone in Portugal? 

[Rodolf_Vodafone]

Hello @SkylarkG,

We apologise for the difficulties experienced. We have no record of network difficulties in the area indicated, so we suggest that you restart the equipment and test it again.

If the problem persists, please send us a private message with your telephone number.

Thank You,

Rodolf_Vodafone

[SkylarkG]

I’ve been using my Vodafone SIM in my Honor Magic 6 Lite, which supports 5G, and I’ve noticed it gets good speeds in areas like Marquês de Pombal, Amoreiras, and Cais do Sodré. But it’s strange—I can’t get any internet connection at all when I’m at the Santa Apolónia metro station. It’s hard to believe Vodafone’s claim that there are no network issues in that area!! 

[Jvitor_Vodafone]

Olá @SkylarkG,

In order for us to check more details about the network and to report this internally, please send us your Vodafone customer details by private message.

You can send a private message by accessing the profile of one of our moderators (you can click on my name) and choosing the option “Send a private message” (on the right-hand side in red). Our moderators are identified by “Username_Vodafone”.

Thank you,

Jvitor_Vodafone