Vodafone no network connection

[eddyivy]

Good evening! I am Vodafone's Fibra user 314274387. Recently, my router has been unable to connect to the Internet. When this problem occurred in the past, it was solved by restarting the router, but recently restarting the router also failed to solve the problem. The Internet light is always off.
I tried calling 911691300 for technical help but it always didn't work and I don't speak Portuguese so I wanted to ask for help here.
Thank u!

 

[Carol_Vodafone]

Hello @eddyivy,

We are very sorry for the difficulties experienced. As you need assistance in the English language, we suggest contacting the technological support via email, just access this form by filling in the field "what's your question?" with the information "fixed problem detection"

The responsible team will contact you again at the number indicated in the "preferred contact" field as soon as possible and/or also through the indicated email.

Thanks,
Carol_Vodafone 

[eddyivy]

 I've send an email to get the solutions.Thank you so much for your reply.