TV Box no longer working

[markjdietrich]

Boa Tarde!

First, my apologies for messaging in English.  I am new to Portugal.

Vodafone installed internet and TV on October 31.  Starting yesterday November 4, the TV Box no longer provided access to TV channels -- always giving Error code E212.

How can this be fixed?

Thank you in advance!

[Jvitor_Vodafone]

Hi @markjdietrich,
 

We appreciate your contact and we are here to help.
 

To do this, we ask that you provide us with your customer details, via private message, please.
 

To send a private message, please select one of our team moderators (these users are identified by the format "name_Vodafone"). Then choose the "Send a private message" option to start a confidential conversation.

Thanks,
Jvitor_Vodafone

[markjdietrich]

Hi Jvitor!  I sent a message to you via private message a few days ago, but I have not heard back.  

Let me know -- it is frustrating not being able to use Vodafone TV.

Feel free to call my PT number XXX-XXX-XXX

[Mayon_Vodafone]

Hello @markjdietrich,

We have edited your comment in order to hide your personal information.

We have answered your message in private on Satuday, can you check your inbox please?

Thank you,

Mayon_Vodafone

[markjdietrich]

OK, I did not get the message on Saturday.  Can we try again?

[Mayon_Vodafone]

Hello @markjdietrich,

I just answered your new private message.

Thank you.

Mayon_Vodafone

[markjdietrich]

I replied privately and got no response.  Please get in touch.

Thanks!

[Susan_Vodafone]

Hello @markjdietrich 

We've replied to your private message on the 6th of november (monday) at 17:14 hours.

Could you please check our answer?

Thank you so much.

Thank you,

Susan_Vodafone

[markjdietrich]

Susan,

I did not get this message. I am monitoring the public and private messages almost every day -- last messages were from me last week.  No private messages from you, Mayon, or Bruno, since then -- aside from the message above.

I hope to hear from you soon!

Mark

[Mayon_Vodafone]

Hey @markjdietrich,

We are so sorry for these difficulties. 

Unfortunately, we don't have your private messages in our systems, and are unable to start a new private conversation. Could you send us another private message so that we can help you with this issue?

Thanks,

Mayon_Vodafone