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We'll be more than happy to pass this along to our Broadband team for you.
Please send a private message with details of your Vodafone service (account number, holder and full address), so we they can investigate further.
To do so, select one of the moderators (identified with "Vodafone_name") and choose "Enviar uma mensagem privada".
Also, you can call our technical service 16913, to get help right away,