No signal in Brazil

[TDEMIR]

Hello VF, Im in Brazil and I cannot receive SMS. I also cannot pop up data to my number (VF Direct Plan), since I cannot receive SMS from My Vodafone Website. It's kinda loop now : (.. Urgent Help PLS!

[Brunna_Vodafone]

Hello, @TDEMIR, good afternoon.
We understand the issues you’re having with your network while roaming.
To ensure the service works properly, please check that you have sufficient credit to cover the monthly fee. If your service has been suspended, it will be reactivated within one hour after you resolve the issue.
After topping up your balance, we suggest that you:
-restart your device to force updates,
-confirm that the roaming option is enabled.
To activate Data Roaming, follow these instructions: select your device’s brand and model > Connectivity > Data Usage > Enable/Disable Data Roaming, and follow the step-by-step instructions on your phone.
Next, perform a manual network search. On the same page, select your device > Connectivity > Network & Internet Settings > Choose Network.
Please note that while roaming, registration may take a little longer than usual.
If the issue persists, so we can analyze the service in detail and keep your data secure, click on my profile and select “Send private message,” providing your Tax ID, Vodafone account number, or phone number.
Thank you,
Brunna_Vodafone