Hello @victoratanassov,
Thank you for contacting us.
In order for the situation to be analysed, you will need to contact our technical support line.
You can contact our technical support so that the appropriate tests can be carried out to resolve the issue, by calling 16913 or 911 691 300 (charged at the Vodafone mobile network rate) every day from 7am to 2am.
Thank You,
Rodolf_Vodafone