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I would like to upgrade my internet package

mcquiggd
Novo Utilizador
Novo Utilizador

Hi,

 

I am a an existing customer with TV / Net / Voz, and would like to upgrade to 1Gbps internet.

 

Unfortunately my Portuguese is not very good yet, so could someone please contact me, to discuss this in English...

 

I have already tried by telephone, several times, but no progress.

4 RESPOSTAS 4

JoãoR_Vodafone
Moderador
Moderador

Hello @mcquiggd

 

In order to help you, we suggest you call the number 16911. 

 

There are assistents that can help you, in English.

 

Thank You

Vodafone Portugal Team 

Hi,

 

 yes I have already tried that twice... there was no one available to speak English who could actually perform the upgrade.... 

I was contacted by Vodafone, who arranged the upgrade without problem. Speed tests are 930Mbit / 212 Mbit.

 

Very happy, thanks.

Anónimo
Não aplicável

Hello @mcquiggd,

 

Thanks for your feedback. Any situation please do not hesitate to contact us

 

 

Thank you,

Marta_Vodafone