Amazon Prime Subscription is terminating every day

[Chevron94]

Hello! I have 24 month of Amazon Prime subscription included into my contract. I activated it via the box, but on the next day I received email that subscription was cancelled. I reactivated it, but on the next day it was cancelled again. Could you please help me with that?

[Barb_Vodafone]

Hello @Chevron94, 

We apologise for the difficulty in activating your Amazon Prime offer.

To enable us to check the status of your subscription, please send us your customer details (VAT number and account number) by private message.

To send a private message, click on one of the moderators (these are the users identified with ‘name_Vodafone’) and choose ‘Send a private message’.

Thank you, 
Barb_Vodafone