Plan is not charging, services is not working

[pearce89]

Hello, my balance is 10.5 euro, but I haven't been charged for the next 2 weeks and my services are suspended.
I was calling to support, they said to reboot the phone, but it didn't helped.
Support in chat is just dropping the dialogue.
Please help and reactivate my plan.

My phone number is *********.

With best regards,
Sergey.

[JoãoR_Vodafone]

Olá @pearce89, 

We have edited your message in order to protect your personal data.

You will need to send these by private message.

In order to help you, send us a private message, with the phone number and original PIN. 

To send a private message, click on one of the moderators (they are the users identified with "name_Vodafone") and choose "Send a private message".

Thanks,  

JoãoR_Vodafone