can't activate replacement sim

[mdhen]

I have a vodafone package that includes mobile, I lost my sim while travelling and I needed to get a new sim. I went to a vodafone store here in Lisboa and got a sim, I was told to call this number - 800910048, but it apparently only works from portuguese mobile numbers so I have no way of calling it - I have a landline also through vodafone but if I call that number it just disconnects immediately. It will not work.

So I have no way to activate my sim card, which is extremely annoying. I tried going back to the store to see if they could help me activate it but they refused to help me.

If someone could help me out with this, please let me know what I should do. Obrigado.

[Prag_Vodafone]

Olá @mdhen 
 

To make the swap, you must always contact the IVR 800910048. 
When you call 800910048, you will be instructed to make the exchange at IVR.
You can call from the number you want to make the change to or from another mobile number. 
IVR is not available in Roaming.
We suggest that you ask a family member or friend to help with the process.

Thanks

Prag_Vodafone