Slow internet connection, WiFi Connection drops frequently

[ivshla]

Hello,

From day 1 when the connection was set up at my home, I am having connection problems. At times, the WiFi internet stops working completely and I have to switch to (mobile network + hostspot) to work. 
This problem occurs in both my and my wife's laptop. So this is not a Laptop modem issue. Even the WiFi internet stops working in our mobile devices.
We both work from home and an unstable internet connection impacts our work. I cannot count the number of times we were out internet in the middle of our work meetings. 
Please address this issue at the earliest.

Thanks,
Vishal P Shah

[Mayon_Vodafone]

Hello @ivshla,

We are available to analyze and help with the issue.
To do so, please contact one of the moderators via private message with your Vodafone account number or associated tax identification number (NIF).

To send a private message, access the profile of one of the moderators (you can click on my name) and click on "Send a message" (right side, in red). Moderators are identified by "Username_Vodafone".

Thank you,
Mayon_Vodafone

[ivshla]

@Mayon_Vodafone message sent privately

[Jvitor_Vodafone]

Hello @ivshla,

We replied to your private message, so please check your inbox.

Thank you,

Jvitor_Vodafone