Cancellation of Renewal Process

[rbmanian75]

Hi,

Two days before i have requested vodafone to renew my tv net voz mobile contract for another two years. Since my requiremensts have changed (ie i need to add one more mobile number to the plan) yesterday i have requested vodafone to cancel the tv net voz mobile renewal process. Considering my request vodafone cancelled the renewal process of tv net voz. but vodafone did not cancel the renewal process of my mobile plan. I have tried doing it with tobi and vodafone contacted me back and asked me to wait in the phone but disconnected the line. It is unfair. How can i get the renewal process of mobile plan get cancelled and put back the old plan. I have 15 days to withdraw the new contract is it not?

Thanks and Regards

[Prag_Vodafone]

Hello @rbmanian75,

Thank you for contacting us.
We are fully available to analyze and assist you with this matter.
To do so, please contact one of the moderators via private message using your Vodafone account number. To send a private message, simply access one of the moderators' profiles (you can click on my name) and click "Send a private message" (on the right in red). 
Moderators are identified by "Username_Vodafone."

Thank you
Prag_Vodafone

[rbmanian75]

I have sent you the private message with details. thanks

[rbmanian75]

I received reply via email and vodafone is saying that i have to pay 66 euros to cancel the renewal process and reverse the mobile tariff plan. This is really unfair. I have 15 days to withdraw the contract and no where in contract it is said that i have to pay 66 euros have to be paid if i withdraw the contract in 15 days. This is really unjustified payment demanded by vodafone.

[Prag_Vodafone]

Hello @rbmanian75 

We have already replied to your dm.
A request was made internally.
Please wait for a contact.

Thanks

Prag_Vodafone