Hey @913936167,
We are fully available to help you through here. Please send us a private message here in the Vodafone Forum with your account number, or associated NIF, and with the details of the issue you're having.
To send a private message, just go to one of the moderators’ profiles (you can click on my name) and click on ‘Send a message’ (on the right-hand side, in red). Moderators are identified by ‘Username_Vodafone’.
We also ask that you change your username, since this is a public forum, where everyone will have access to your number.
Thanks,
Mayon_Vodafone