Contrato renovado sem aprovação

[bh]

Good afternoon. I had a contract for mobile, TV and fiber. I moved to another city and needed to cancel the TV and fiber since they are not available. We asked to cancel the mobiles to change to a monthly payment instead of a contract. (the contract ended in June 2025). A store in Lisbon contacted my wife and made a new contract without our approval. We never agreed to a new contract and want to go to monthly to cancel some lines.

I contacted customer service and a store. They all said I would receive calls and emails to cancel the contract as there is no proof of acceptance. Today they told me again to wait another week. This is a scam. How can I deal with this before contacting the consumer rights group and the complaints book?

[Rosa_Vodafone]

Hello @bh,
We'll check the situation. To enable us to check the status of your contract, please send us your Vodafone customer number or the NIF associated with your account by private message.

You can send a private message by accessing the profile of one of our moderators (you can click on my name), choosing the option ‘Send a private message’ (right-hand side in red). Our moderators are identified by ‘Username_Vodafone’.

Thank you, 
Rosa_Vodafone

[bh · Accepted solution]

após outra conversa numa loja Foi finalmente removido. 20 dias para resolver.

[Rosa_Vodafone]

Olá @bh,
Agradecemos por informar que a situação está resolvida. 

Se precisar de mais alguma coisa, estamos aqui para ajudar. 
Obrigada,
Rosa_Vodafone