Portugal- Europe eSIM Scam

[Diego7]

I bought an eSim and received an order confirmation with an eSIM number saying that after that, I would receive an email with the QR code to install my sim. It never arrived. 

After posting on a similar thread where the issue was fixed by Vodafone by refunding the amount to the person that had the problem, I thought that it was pretty common system error and I would get my refund soon. I was very wrong. One of the moderators told me after a few messages that they were very sorry THEY CANNOT GIVE A REFUND.

Color me impressed that something that has happened before to other people was solved with a refund is not the solution for my case. Apparently I'll just have to donate €35 because they cannot sent an email. 

This has been going for 20 days now and they have me on hold asking to be patient but I consider this a waste of my time and I just need my money back. I already had to go and get a SIM from a physical store. Will anyone help me? 

Note: Ironically the freaking eSIM that they gave me did not work outside of Portugal because they gave me a Modem/Hotspot SIM that I didn't ask for. That is besides the point but this company has just been trolling me since I set foot in Portugal. 

[Rosa_Vodafone]

Hello Diego7, 
We apologize for your dissatisfaction.  We assure you that this is not at all the image that Vodafone wishes to convey, nor is it part of the conduct of this company, where we are guided by high standards of quality, both in the provision of service and in the support provided.  
Your question is being analysed and followed up. 
As soon as we have the result of this analysis, we will inform you by private message. 
Please keep an eye on your messages.

Thank you,
Rosa_Vodafone