Cannot log in to my account

[Manon]

Hello,

I am currently in South America and I did not pay for Vodafone this week. I am trying to log into My Vodafone app to pay for it but I don't have any service. As I don't have service, I am not receiving any text from Vodafone. In order for me to have service I need to pay but I cannot connect. I am stuck in an endless loop. 

Anyone can help? 

Thank you 

[Flávia_Vodafone]

Hello, @Manon,

We will help you with your query.

So that we can check the situation in our system, please send us a private message with your customer details (Vodafone account or service number or the account holder's tax identification number). To send it, click on one of the moderators (they are the users identified with ‘Vodafone_name’) and select ‘Send a private message’.

Waiting for your contact.

Thank you,

Flávia_Vodafone