Unable to access account and pay from abroad

[gutansar]

Hello,

I have been trying to resolve an issue with my Vodafone Portugal account while residing in Russia. My Vodafone SIM does not work here – I do not receive SMS messages, including verification codes – and I have not had access to the Vodafone app for a long time, so I cannot manage the account or make payments.

My European bank card is also blocked, making payment technically impossible. I have contacted Vodafone by email and via WhatsApp chat, but have not received a helpful solution.

I am acting in good faith and would appreciate guidance on how to suspend or terminate the contract remotely and avoid additional penalties while access to payment and account management is impossible.

Thank you.

[Susan_Vodafone]

Hello @gutansar,

Thank you for reaching out and sharing the difficulties you’ve been experiencing. We completely understand how frustrating it must be not to have access to your Vodafone services, especially while abroad. 😔

It’s possible that your service is currently unavailable because the account may be suspended due to outstanding payments. If this is the case, one solution could be to settle the balance via bank transfer, which may allow the service to resume even while you’re outside Europe.

If the issue is not related to payments, it might be that your SIM is not yet registered on a local network. To resolve this, we recommend restarting your phone and performing a manual network search. While in Russia, your Vodafone SIM can connect to one of the following operators: T2 Mobile, Megafon, MTS, or VimpelCom (RUSBD).

To send you the details for the bank transfer, we kindly ask that you send us a private message with your Vodafone account number or NIF. To do this, just click on one of the moderators (users identified with “nome_Vodafone”) and select “Enviar uma mensagem privada”.

We will be waiting for your message so we can assist you as quickly as possible.

We’re here to help and want to ensure you can manage your account and avoid any unnecessary charges. 

Thank you,

Susan_Vodafone

[gutansar]

Thank you!

Unfortunately, I can't connect through the listed providers.

Is there any way to pay off my debt with only a Georgian bank card? How can I do this? I don't have a European card or multibanco

Please suggest a service I can use to pay my Vodafone bill.

I also don't understand the details to pay the bill — it has a bunch of details and numbers.

[gutansar]

For example, can I pay off my Vodafone phone bill through recharge.com or something similar? I just need to top up the phone number, right?

[Rodolf_Vodafone]

Olá @gutansar,

To send you the details for the bank transfer, we kindly ask that you send us a private message with your Vodafone account number or NIF. To do this, just click on one of the moderators (users identified with “nome_Vodafone”) and select “Enviar uma mensagem privada”.

We do not recommend making payments through recharge.com.

Thank You,

Rodolf_Vodafone