My Vodafone Experience – A Series of Issues
Scenario 1 – The Initial Problem
Just before Christmas, I went to Vodafone Amoreiras to order a new phone on a monthly plan. I specifically asked the operator if this would cancel my existing phone agreement, which was also on a monthly plan. He assured me it wouldn’t be canceled until I received and signed the new contract.
However, the order took too long to process, so I canceled it using the provided link. But instead of just canceling the new order, Vodafone also canceled my existing phone agreement—without my consent and without me signing anything. I wish I had recorded that conversation. Later that month, they billed me for the entire outstanding amount, putting me in a financial situation I simply couldn’t afford.
Scenario 2 – Trying to Settle the Bill
On January 6, 2025, I went back to Vodafone Amoreiras to sort out the billing issue. I made it clear to the operator that I could only afford to pay €40 per month in installments. He agreed, took my payment, and told me I would need to come back in person to the same store on the 16th of each month to continue payments. At that moment, I felt some relief, thinking the issue was finally being handled.
Scenario 3 – Suspension and More Misinformation
On January 16, 2025, at midnight, I realized my service had been suspended. Assuming Vodafone had failed to uphold their agreement, I went back to the store later that evening to make my scheduled €40 payment and ask about the suspension.
The response was beyond frustrating—they claimed there was no record of my installment plan. Instead, they offered me a new payment arrangement: if I paid €83.90 immediately, I could then pay around €17–€18 per month for 10 months, in addition to my regular €33.90 bill. This meant I’d be paying over €50 per month. With no other choice, I agreed and paid the €83.90 on the spot.
Before leaving, I asked when my service would be restored, and the operator assured me it would be back within an hour. That turned out to be completely false. By 10 PM, my connection was still down, so I returned to Vodafone Amoreiras. This time, I was told my service wouldn’t be restored until January 18, according to their system.
Summary – Unfair Treatment and Financial Loss
This entire mess started because of incorrect information from a Vodafone employee. I have been consistently misinformed, and changes were made to my account without my consent. Despite my efforts to resolve the issue, I’ve suffered financial losses while continuing to make payments.
If my service is finally restored on January 18, how does Vodafone plan to compensate me for the unnecessary disconnection and all the stress they’ve caused?
