Hello @CornelisHM,
We are here to help with your issue.
Could you confirm if you intend to switch your SIM card to an eSIM and if you are experiencing difficulties during the transfer process?
If that is the case, please send us your Vodafone number via private message so we can look into it.
If your issue is different, please send us more details via private message as well, so we can analyze the situation and provide the best possible assistance.
Thank you,
Jvitor_Vodafone