Unable to enter a Turkish (+90) phone number when purchasing an eSIM

[SimayDoruk]

Hi! I’m traveling to Portugal soon and I would like to purchase a Vodafone Portugal eSIM online before my arrival. I’m also currently a Vodafone customer in Turkey.

However, when I proceed with the purchase, I’m asked to enter a phone number. The country code list does not include Turkey (+90), so I’m unable to enter my Turkish phone number and continue with the purchase.

I currently don’t have a Portuguese phone number, as I haven’t arrived in Portugal yet.

Could you please let me know how I can complete the purchase as a customer with a Turkish phone number? Is there another way to proceed without a Portuguese number?

Thank you in advance for your help!

[Jvitor_Vodafone]

Hello @SimayDoruk,

If you wish to purchase the eSIM for Portugal and Europe, by clicking “Buy eSIM”, you can select your country’s dialing code, making it possible to acquire it even without having a Portuguese number.

For the eSIM that is exclusive to Portugal, however, you must have a Portuguese number to subscribe.

Thank you,

Jvitor_Vodafone

[SimayDoruk]

Hi, thank you for your response. However, this is exactly the issue I’m experiencing. When I click “Buy eSIM” for the Portugal and Europe eSIM and open the list of country dialing codes, Turkey (+90) is not available as an option. Therefore, I’m unable to enter my Turkish phone number and proceed with the purchase.

Could you please advise me on how I can proceed if +90 is not available in the list?

[BrunoF_Vodafone · Accepted solution]

The main way to be contacted regarding your purchase is via email, to which an email containing the eSIM’s QR code will be sent.

You can enter a number with a different country code, as the contact number is only required for registration purposes.

Thank you,

Brunof_Vodafone