Register the App on iPhone

[JohnGill013]

Hi, I have installed the app and starting to register. I get the first pin number and then for the two factor authentication I do not get the second pin....what now?

[Brunna_Vodafone]

Hello @JohnGill013, good evening.

Please close the My Vodafone app, restart your device, and log in again. If the problem persists, uninstall and reinstall the app.
If the problem continues, so that we can analyze your issue in the system and ensure the security of your data, click on my profile, select “Send private message,” and provide your tax ID number or Vodafone account number.
We await your information so that we can continue to help you.
Thank you,
Brunna_Vodafone

[JohnGill013]

I have restarted the phone. Uninstalled the app, reinstalled again. My NIF number is *********

[Brunna_Vodafone]

We will edit your message regarding your tax identification number to ensure your privacy, security, and compliance with the GDPR (General Data Protection Regulation), @JohnGill013.
To proceed, click on my profile, select “Send private message,” and provide your tax identification number or Vodafone account number.

Thank you,
Brunna_Vodafone