Sent Contact with wrong details and wrong cost

[Clodagh]

We have been with Vodafone for fixed broadband for years 300mbps download. We were out of contact and signed up again in a Store in lagos to lower our bills. €31.40 a month down to €27. It all went well.

We have now been sent a contract for 500pbs download for €43 a month. I am no longer in Lagos and can't return to the store. I cannot reach anyone to fix this as I don't have a portuguese mobile number. Can some moderator on this forum help me please? Obriagada Clodagh

[Flávia_Vodafone]

Hello, @Clodagh,

We will help you with your question.

So that we can check the situation in the system, please send us a private message with your customer details (Vodafone account or service number or the account holder's tax identification number). To send it, click on one of the moderators (they are the users identified with “Vodafone_name”) and select “Send a private message.”

We look forward to hearing from you.

Thank you,

Flávia_Vodafone

Translated with DeepL.com (free version)

[Clodagh]

Obrigada Flavia

I have sent that information to you - can you see what went wrong please.?

[Flávia_Vodafone]

Please check your private messages, where we have responded to the question you sent us, @Clodagh.

Thank you,

Flávia_Vodafone