5,30 instead of 2,95 Yorn Z

[sprusee]

I am a foreign student and got a Yorn Z SIM card fom my university, where I can see discounted prices for all plans. I am a new customer and activated Yorn Z 20GB plan last week which was supposed to be 2,95 a week but now I have to pay 5,30 anyway (this amount was already taken from my pre-paid amount). There are no answers and no possibility to communicate in English through Vodafone line and employees at the store couldn’t help me. What should I do to get the discount? Looking for an answer here I saw I should contact moderators but there’s no possibility to do that.

[BrunoF_Vodafone]

Hello @sprusee 

So that we can check the discount issue, could you send us a private message with the number and a copy of the ID document used to sign up?

To send a private message, select one of the moderators (labelled ‘name_Vodafone’) and choose ‘Send a private message’.

Thank you
Brunof_Vodafone

[hasnainhamza]

Can you tell me how to do that because i always recharge my sim and it always charge me for 5.30 euros

[Susan_Vodafone]

Hello @hasnainhamza,

We've answered your private message. Could you please check our answer?

Thank you,

Susan_Vodafone