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Yorn

Yorn X Plan is taking a very long time to activate

Vilius
Novo Utilizador

Hello, 

On 25th of February I bought a Yorn card the plan being Yorn XL.. I've provided my student documents to the guy at the store, he's told me the card would be activated in the upcoming 1 or 2 days. It has been 4 days since, when can I expect the card to be activated?

My number is ****
Email I gave at the store was : ****

Find the receipt attached to the post*****

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3 RESPOSTAS 3
Rodolf_Vodafone
Moderador

Hello Vilius,

 

After correctly filling out the data on the form, and validating proof of identification or student (if applicable), a validation is carried out which can take a maximum period of one week. After this validation, you receive an SMS indicating that the data has been approved. This SMS will indicate that it is necessary to answer with the word yes (in national territory) for the tariff change to happen. After replying to the message, the tariff change occurs within a maximum period of 24 hours.

 

Thank You,

Rodolf_Vodafone

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Vilius
Novo Utilizador

Hi,
I've received the message about the tarrifs the next day, I've replied 'YES' to it multiple times, but it just keeps on resending the same message over and over.

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Marta_Vodafone
Moderador

Hello @Vilius,

 

You must answer SIM and no Yes.

 

 

Thank you,

Team Vodafone Portugal

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