access to My Vodaphone without a phone connection

[philk]

I failed 3 times with my Pin Code so the phone is blocked.

I need to access the Puk Code on the App or websyte.

I am trying to open my session on Vodaphone App, but they send me a confirmation code on my phone which is disconnected...

How can I access my account without using the sms send? 

[Jvitor_Vodafone]

Hello @philk,

You can check your PIN and PUK codes:
 

- My Vodafone - My number » Manage my number » Additional information.
- TOBi Chat — simply enter your mobile number and type "Find out PIN and PUK".
- You can also call 911 691 200, select option 2 (Other matters) and say "PIN or PUK" when prompted.

For any questions or additional information, please do not hesitate to contact us.
 

Thank you,
Jvitor_Vodafone

[philk]

No this is not possible this way because an SMS has to be sent to me with a code to access my account and my phone is blocked (no SMS)!

[Brunna_Vodafone]

To help you with your PUK and ensure the security of your data, click on my profile, select “Send private message,” and provide your tax ID number, Vodafone account number, or service number.
We await your information so we can continue to help you, @philk.
Thank you,
Brunna_Vodafone

[philk]

But how can I open “my profile” without receiving the security confirmation number ?
Or is it this chat profile ?

[philk]

Hello
Could you help?
Obrigado

[Flávia_Vodafone · Accepted solution]

Hello @philk,

Please check your private messages, where we have replied to your question.

Thank you,
Flávia_Vodafone

[philk]

I have
Obrigado

[philk]

Obrigado pela Ajuda