Contract renewal....

[Holz]

Hello,

I have spoken on the telphone to Vodafone about renewing my contract. 
They have emailed me confirmation of the renewal and price.

I asked them to send by email the contract, same as one year ago.

Now they want me to call 16911 to confirm everything.  Why?

I speak English - I cannot understand the fast phone messages.

When I get someone, they do not speak English and I must call again and again. 

I spend hours and hours trying this - how can I confirm my renewal in an easier way?

Thank you very much!  Nice day!

[Rodolf_Vodafone]

Hello Holz,

You will need to contact our toll-free number 16911. When calling 16911, you must choose option 1 or 2 of the IVR.

Thank You,

Rodolf_Vodafone