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No internet, while showing 5G or 4G

nickustinov
Visitante Junior
Visitante Junior
I have iPhone 15 Pro. Whenever I move out of wifi zone, the phone shows 4g/5g but it is not working, need to either restart the phone or turn off/on mobile service.

It works for some time then but as I move around to another cell tower, the same problem- shows 4g/5g but its not working.

Please help
1 RESPOSTA 1

David_Vodafone
Moderador
Moderador

Hello, @nickustinov,

 

Thank you for your message.

 

To resolve the issue, we first recommend that you visit your nearest Vodafone shop to have your device and SIM card tested. For a more technical analysis of the situation, it is advisable to go to one of the shops with a Technical Assistance service available.

 

If you are not in a locality with a Technical Assistance service or cannot travel to one of our shops, we also offer a Postal Technical Assistance service. This service is free of charge and can be activated at CTT post offices. The repaired equipment will be delivered to the address you specify.

 

We are happy to help.

 

Thank you,

David_Vodafone