Roaming doesn't work anymore

[joe_CA]

Hello, I bought an easyGO eSIM having the necessity to get MFA text messages from my electricity supplier's account. I was able to activate the eSIM, while abroad, and it worked for few days, but then suddenly the Roaming stopped working. I cannot log in to my MyVodafone account either to see if anything is wrong or to see if I have to make a payment since the login also requires MFA via SMS which I don't get because the roaming doesn't work. Tobi also cannot help because it needs MFA. Is there a way to fix this so I don't lose the phone number? Any help would be much appreciated. Thanks.

[Flávia_Vodafone · Accepted solution]

Hello @joe_CA,

We will help you with your query.

In order for us to check the situation in the system, please send us a private message with your customer details (Vodafone account or service number or the account holder's NIF). To send it, click on one of the moderators (they are the users identified with ‘Vodafone_name’) and select ‘Send a private message’.

We look forward to hearing from you.

Thank you,

Flávia_Vodafone

[joe_CA]

I'd like to share a positive experience I had with the support team.

After my initial enquiry here on the forum I communicated in private messages with the moderator who replied to me. They determined that a required top-up wasn't done in time, that should have been done few days after the purchase of the eSIM. So my service was suspended. The moderator helped me make the top-up by sending me the MB reference. After the payment was done the service was reactivated. I had to wait about a day to have the roaming kick back in but finally it works again. Thank you Flavia for the help.

[Flávia_Vodafone]

We are a team that works hard to make everything perfect for our customers. It is very rewarding when our efforts are recognised. 

We are grateful for your kind words, Joe, they mean a lot to us. ❤️

Thank you, 

Flávia_Vodafone