em 01-07-2021 08:38 PM
I AM TEACHING ONLINE AND USING A LOT OF BANDWIDTH SO I HAVE BEEN USING THE 200GB 15 DAY SIM CARDS.
OFTEN MY PLAN DROPS ME TO 3G WHITHIN THE 15 DAY PERIOD IF USE THE BANDWIDTH.
I WAS HALF WAY THROUGH A CLASS AT MIDNIGHT ON MONDAY MY SIM DROPPED ME TO 3G SO WHATSAPP AND ZOOM DONT WORK.
I KEEP A COUPLE OF SPARE SIM CARDS FOR THIS, I INSERTED ONE OF MY NEW SIMS INTO THE PHONE AND GOT 'INVALID SIM' I TOOK IT OUT A COUPLE OF TIMES BUT SAME ERROR, I TRIED THE OLD CARD AND THAT WAS STILL SHOWING 3G.
I DECIDED TO OPEN ANOTHER SIM AND TRY THAT WHICH WORKED AND GAVE ME 4G NETWORK SO I COULD CONTINUE THE CLASS.
I WENT TO VODAFONE TAVIRA AND EXPLAINED WHAT HAPPENED, SHE CHECKED THE SIM AND FOUND NO PROBLEM BUT IT HAD BEEN ACTIVATED WHEN I HAD GOT THE ERROR. I EXPLAINED SO NOW I HAVE 2 CARDS VALID FOR THE SAME PERIOD CAN YOU CANCEL AND REPLACE THE SIM I HAD PROBLEMS WITH, HER ANSWER "IT IS WORKING"
HOW DO I ADDRESS THIS PROBLEM WITH VODAFONE HAVING ONLY A DATA CARD ? HOW DO WE CONTACT SOMEONE WHO CAN SEE THE GENUINE MISTAKE, I HAVE ALL THE SIMS IT IS SO CLEAR.
HOW DO I CONTACT SOMEONE WHO CAN MAKE A DECISION ON THE BY EMAIL ?
em 01-07-2021 09:55 PM
Hello @MarkFlint108,
So that we can analyze the activation status of the cards, we ask that you indicate us, by private message:
- Phone number associated with the SIM cards and its original PIN
- Full name and address of holder
To send a private message, click on one of the moderators (they are users identified with "name_Vodafone") and choose "Send a private message".
Thank you,
Rute_Vodafone
em 05-07-2021 08:20 AM
I can not see any of the vodafone moderators, how do I send them a message ?
em 05-07-2021 08:26 AM - última edição em 05-07-2021 09:41 AM por Prag_Vodafone
The sim card that went onto 3G was *****.
The 2 new cards were **** and ****, the first of the new cards is the one that I had the proble and the 2nd is the one that I had to use.
**** is the card I want cancelling and relacing .
Thanks
em 05-07-2021 09:41 AM
Hi @MarkFlint108
To send a private message, just access the profile of one of the moderators (you can click on my name) and click on "Send a private message" (right side in red). Moderators are identified by "Username_Vodafone.".
Thanks
Prag_Vodafone