Problems with modem/hotspot

[amyzmt]

I recently purchased a Hotspot R219Z with SIM card. Prior to this, I tried the 15 day SIM card through my mobile phone. 
 
I don't understand how my mobile phone was able to get a faster download (minimum 30 Mbps) & upload speed than the hotspot box, which I paid an extra 50€ for. The hotspot is only providing me with around 20 Mbps. Also, I assumed that the modem would be compatible with 5G, however, it seems that it's not the case. I cannot even connect to a 4G network. I can access it through my phone, so my location is not the issue. So I really wonder, why I paid for a modem box? Is there any way to fix this? If not, I would like to return and refund the box, as I am extremely unsatisfied with this service. 

I am attaching screenshots for proof. The first (faster) one is from my mobile phone, which is connected to Vodafone 4G as a roaming SIM (i.e., not from Portugal). The second (slower) one is from the hotspot/modem and SIM card which I paid 80€+ for. They are in the same spot at the same time of day. 

 

 

[Prag_Vodafone]

Hi @amyzmt 

Thanks for reaching out to us.
In order to help and check the situation, you will need to contact our Technological Support team, through the number 1214 or 911 214 000.

Thanks
Prag_Vodafone