Cancellation Didn't Happen and Now I Can't Contact Anyone at Vodafone

[paulinhalv]

Hello There, 

I lived in Portugal for 4 years, and during this time, I was a happy Vodafone customer. 

Before moving out of the country, I asked for the cancellation of my plan via form on their website, which hasn't yet occurred. I now live on another continent, and I can't reach anyone at Vodafone to ask about my cancellation because they need to send an SMS to the number I no longer have access to.

I would like to reach out to someone who can help me solve this problem. I am the owner of the account, and I have all the documents to prove it. I just don't have access to the number anymore. Can anyone give me some light on what to do?

[Flávia_Vodafone]

Hello, @paulinhalv,

We will help you with your question about cancelling your Vodafone account.

So that we can check the situation in the system, please send us a private message with your customer details (Vodafone account or service number or the account holder's tax identification number).

To send it, click on one of the moderators (they are the users identified with ‘Vodafone_name’) and select ‘Send a private message’.

We look forward to hearing from you.

Thank you,

Flávia_Vodafone