did not get my esim Qr code

[ben_from_canada]

Hello,

I'm Ben from Canada and will be visiting the Azores islands at the end of the month.I purchased an esim card 2 weeks ago and did not receive my Qr code and instruction to install the esim. i did receive my email confirmation and my invoice (#****************)

Can you Help me?

Obrigado!

[Flávia_Vodafone]

Hello @ben_from_canada,

Thank you for choosing our services. We will help you with your issue.

So that we can check the situation in the system, please send us a private message with the EID of your mobile phone. For security and privacy reasons, we have deleted your order number information in this post.

To send, click on one of the moderators (these are the users identified with “name_Vodafone”) and choose “Send a private message”.

We look forward to hearing from you.

Thank you,
Flávia_Vodafone