E sim online

[stanko]

I have as tourist bought esim online for Portugal and paid for it on 31.12.2024. Confirmation no. Is ****************.
I havent received esim and i dont to whom i can send a email . Please help me if you know to whom i can complain. Toby is not working for foreigners without Portugal number.

[Susan_Vodafone]

Hello @stanko,

We're here to help you activate your eSIM.

We will analyze the situation in the system. Please send us a private message with the eSIM Serial Number (ICCID) and the eSIM number (it has 9 digits and starts with 9). These details are included in the purchase confirmation e-mail.

To send a private message, click on one of the moderators (these are the users identified with “name_Vodafone”) and choose "Enviar uma mensagem privada”.

We would also like to inform you that we have edited your publication to hide your order number for your own safety and privacy.

We look forward to receiving your message.

Thank you,

Susan_Vodafone